30 Day Guarantee Statement (Only for Web Hosting Service)
If for any reason you are unhappy with the services you receive from InStep Host during the first 30 days of service (Only Web Hosting), you may request in writing via email or via billing system.
You must also state a detailed reason as to why you are cancelling (as we request for any cancellation). We are the sole arbiter as to if your reason is a valid reason and if all possible steps were taken on your side and on ours to correct the situation causing the interest to cancel.
If client violated the terms and conditions and suspended in that case refund will not be offered also if He/She asked for cancelation and than agreed to continue using services can't ask second time for refund.
If client asked for any work during the 30 days like website transfer etc.. he/she has to pay the admin fee $50/hour as you are no more willing to use our services so all free support for which you were entitiled will be no more free so he/she has to pay expenses.
* Domains Not Refundable
* Refund is only applicable on first 30days of first time product purchase no refunds for upgrades, or any other product/account purchase. Its just first time for new signups.
* No Refund will be issued if you are using second time our service it's only offered once a customer for any product...
* No Refund will be issued if you will found in violation of our terms and conditions...